Office Information
OFFICE HOURS
Appointments are available on Mondays, Tuesdays & Thursdays. Sessions are 50 minutes. Call 617-782-5020 or email svcarboni@lifechangeboston.com to schedule an initial appointment.
REGARDING INSURANCE REIMBURSEMENT
Ms Carboni is an "out-of-network" provider. Most PPO insurance plans will reimburse for her services — not, however, HMO plans, Mass Health, Neighborhood Health, nor Medicaid. Please check in advance with your insurance company to clarify if, and at what percentage, you will be reimbursed.
FEE & CANCELLATION POLICIES
Ms Carboni does not have a sliding scale; thus, all patients pay the same fee. As of January 2020, the fee per session will be $170. Payment is due at the time of each session, and first sessions must be paid either in cash or by credit card (with additional charge). After the initial session, payments can also be made by a personal check. There is a $15 charge for bounced checks.
Appointments are individual reservations, and punctuality is expected. The full session fee is owed even if you arrive late, forget or otherwise miss an appointment. Being detained at work, bad weather conditions, having transportation problems, or being ill (unless requiring an ER visit), are unfortunate circumstances but are not exemptions from having cover the session cost.
To avoid paying for an unattended session, cancellations must be made 24 hours in advance of the beginning time of the scheduled appointment. Cancellations & re-schedulings are often best made by text at 617-782-5020.
CONFIDENTIALITY
All sessions are confidential. The fact of meeting, any identifying information, as well as the content of discussions, are private and will not be disclosed, except under the following circumstances:
EMAILING and TEXTING
Because conventional email and texts are inherently insecure, the confidentiality of sensitive materials cannot be assured. Therefore, sensitive matters are best not communicated through email or texts. That being said, please know that office voicemails, emails and texts are accessed only by Ms. Carboni, and thus are private.
Appointments are available on Mondays, Tuesdays & Thursdays. Sessions are 50 minutes. Call 617-782-5020 or email svcarboni@lifechangeboston.com to schedule an initial appointment.
REGARDING INSURANCE REIMBURSEMENT
Ms Carboni is an "out-of-network" provider. Most PPO insurance plans will reimburse for her services — not, however, HMO plans, Mass Health, Neighborhood Health, nor Medicaid. Please check in advance with your insurance company to clarify if, and at what percentage, you will be reimbursed.
FEE & CANCELLATION POLICIES
Ms Carboni does not have a sliding scale; thus, all patients pay the same fee. As of January 2020, the fee per session will be $170. Payment is due at the time of each session, and first sessions must be paid either in cash or by credit card (with additional charge). After the initial session, payments can also be made by a personal check. There is a $15 charge for bounced checks.
Appointments are individual reservations, and punctuality is expected. The full session fee is owed even if you arrive late, forget or otherwise miss an appointment. Being detained at work, bad weather conditions, having transportation problems, or being ill (unless requiring an ER visit), are unfortunate circumstances but are not exemptions from having cover the session cost.
To avoid paying for an unattended session, cancellations must be made 24 hours in advance of the beginning time of the scheduled appointment. Cancellations & re-schedulings are often best made by text at 617-782-5020.
CONFIDENTIALITY
All sessions are confidential. The fact of meeting, any identifying information, as well as the content of discussions, are private and will not be disclosed, except under the following circumstances:
- if verbal or written permission is given to provide or release information for insurance reimbursement or coordination of care with a doctor or other treatment provider;
- if directed by the court in certain legal proceedings;
- if a professional consultation is sought to clarify treatment objectives, and how best they can be achieved, in which case no identifying information will be revealed;
- if you are in clear and imminent danger of seriously injuring yourself;
- if you explicitly threaten to harm someone else;
- if information on the abuse of a child, elderly individual or disabled person becomes apparent. Licensed clinicians are mandated by law to report suspected abuse.
EMAILING and TEXTING
Because conventional email and texts are inherently insecure, the confidentiality of sensitive materials cannot be assured. Therefore, sensitive matters are best not communicated through email or texts. That being said, please know that office voicemails, emails and texts are accessed only by Ms. Carboni, and thus are private.